Refund and Returns Policy

RETURN & REFUND POLICY

At Abule Tiwa, we are committed to providing our customers with high-quality food and exceptional service. We understand that sometimes situations may arise that require a return or refund. This Return Policy outlines the terms and conditions under which returns and refunds will be considered.

1. General Policy:

All sales are final. We do not issue refunds or accept returns for a change of mind or personal taste preferences.

2. Refunds for Company's Fault

We take pride in ensuring the accuracy and quality of our products. If there is an issue with your order that is reasonably the fault of Abule Tiwa, we will review the request for a refund. Examples of situations that may warrant a refund include:

• Incorrect order fulfillment.
• Delivery of the wrong item(s).
• Food quality issues directly attributable to our processes.

3. Conditions for Refund Consideration

To be eligible for a refund, customers must:

• Contact our customer service within 24 hours of receiving the order.
• Provide clear photographic evidence of the issue.
• Return the unused portion of the order, if applicable, for inspection.

4. Refund Process

• Refund requests can be made by contacting our customer service at info@abuletiwa.com within the stipulated timeframe.
• All refund requests will be reviewed within 3-4 business days.
• If the request is approved, the refund will be processed using the original payment method.

5. Customer Responsibilities

• Customers are responsible for providing accurate delivery information at the time of order placement.
• Customers must inspect their orders upon receipt and report any issues promptly.

6. Exclusions

The following situations are not eligible for a refund:

• Customer dissatisfaction with taste preferences.
• Delayed delivery due to unforeseen circumstances (e.g., weather conditions, traffic).
• Issues arising from the customer's failure to adhere to recommended storage or consumption guidelines.

7. Customer Satisfaction

Abule Tiwa values its customers, and we are committed to resolving issues promptly and satisfactorily. We encourage customers to contact us with any concerns to ensure a positive dining experience.

This Return Policy is subject to change without notice. Customers are encouraged to review the policy periodically for updates.

QUESTIONS

If you have any questions concerning our return policy, please contact us at:

0773 368 4723

info@abuletiwa.com